For those of you who don't know me, allow me to tell you a little something about myself. I'm a gamer, notably MMORPGs (Massive Multiplayer Online Roleplaying Games)
I have played many games over the years, from Everquest to World of Warcraft to Saga of Ryzom, you name it and I've probably at least run the trial. This post, however, is about a little game called Horizons and a little company called EI Interactive who insists on becoming my "arch enemy" of sorts. Please, allow me to elaborate.
On July 21, 2006 EI Interactive purchased the MMORPG Horizons. Horizons is a struggling niche game with only a few thousand subscribers. I could go into all the reasons why I love that game, but I wouldn't want others to rush to try it only to be burned by the current owners. Anyway, my original intent was to ride out the change in ownership and see how it went, but I came into a little financial trouble.
So at the end of July I began to attempt to cancel my account. Let me describe to you, my friends, how this went.
Late July 2006:
I go to the account management page on the istaria.com website and attempt to cancel in the "normal" method for this type of game. Hmm, it would seem that page does not work. I have no subscription listed, therefore nothing to cancel. The only option is to enter in a credit card number and I'm not about to do that...I'm trying to cancel, not subscribe again!
I put in a support ticket. I'd seen quite a few complaints that these weren't being answered, but what the heck, might as well give it a shot.
I go to
http://www.eiinteractive.com/contact.htm and call every phone number listed. You'll note that there are no longer phone numbers listed on that page, nor is their Montana address listed. Wonder why they removed contact information? That's an odd move for a "reputable" company. All phone numbers I called led to one of two places: a circular automated system with no valid choices, or a line that rang more than 15 times before saying "all circuits are busy" and then disconnected you.
I emailed every available email address stating I wished to cancel my account. I never got any response to those emails.
I waited. At that point, there was nothing further I could do but wait and hope that they got my account cancelled. You can reasonable assume from this post that my waiting was in vain.
August 9, 2006:
I get billed for $12.95. The charge overdrafts my account! EI in one action ensures I will never play Horizons again.
I post on the forums located at community.istaria.com/forum and posted accusing them of fraud. I also emailed again every available email address, gave them all of my contact information, and accused them of fraud.
Edward Andercheck, chairman of EI Interactive and other companies, called me personally at work. Sounds good, right? Oh no, not good at all. You see, Mr. Andercheck's primary concern in calling me was to brow beat me, threaten to sue me for libel, and in general repeat over and over that it was not fraud. His attitude was absolutely atrocious. He was condescending, arrogant, abrasive, and generally very difficult to communicate with. He told me multiple times to shut up when I was trying to direct the conversation away from his lecture on the definition of fraud and back to what was important, my billing issue. He did, however, agree to refund my bank account for the money they billed me.
Just to cover my bases, I filed a complaint with both the
Better Business Bureau and the
Internet Crime Complaint Center and, at the advice of my bank, filed a charge dispute with my bank. I requested a complaint form from the Montana Attorney General.
EI refunded my charge. I canceled my dispute with my bank, and had my bank refund the overdraft fees associated with that charge. The complaint form from the Montana Attorney General never arrived, but I let it slide. It looked as though EI Interactive might be at least attempting to get billing straightened out since they put up
links for cancelation and billing problems. Oh but wait, my story does not end there!
What did I wake up to this morning? If you said ANOTHER charge from EI Interactive, well you'd get the gold star of the day!*
I have NEVER entered into a billing agreement with EI Interactive. At no time did I click, sign, or agree to, any billing by this company. The EULA I agreed to every time I logged into the game said Tulga Games, the billing screen I signed up with originally said Tulga Games. At no time did I agree to maintain my subscription and I have in fact attempted through every available avenue to CANCEL.
Edward C. Andercheck can claim libel all he wants, this is fraud pure and simple. You can censor me on your forums EI Interactive, but you can't silence me everywhere! I'm not afraid of you, nor will I be brow beaten as I was last month.